Skip to main content

Shehjar Multispeciality Hospital

Hospital Advisory
Multiple specialties under one roof • Same-day appointments with zero queues • Level-III NICU & Advanced IVF Lab operational • 24×7 Emergency & Pharmacy Learn More ✦ Multiple specialties under one roof • Same-day appointments with zero queues • Level-III NICU & Advanced IVF Lab operational • 24×7 Emergency & Pharmacy Learn More ✦ Multiple specialties under one roof • Same-day appointments with zero queues • Level-III NICU & Advanced IVF Lab operational • 24×7 Emergency & Pharmacy

Legal

Privacy Policy

Last updated: 31 October 2026

Shehjar Multispeciality Hospital ("we", "our", "us") respects your privacy and is committed to protecting your personal data under the Digital Personal Data Protection Act, 2023 (DPDP Act). This notice explains what we collect, why, and your rights.

1. What we collect

  • Identity & contact details: name, age, gender, phone number, email address.
  • Appointment details: department, doctor, preferred date and time, symptoms or notes you choose to share.
  • Payment metadata: Razorpay order/payment IDs and payment status. We never see or store your card numbers, UPI PINs or bank credentials — payments are processed on Razorpay's PCI-DSS compliant servers.
  • WhatsApp messages you send to our official number, and basic technical data (device/browser) for security.

2. Why we use it (purpose)

  • To book, confirm and manage your appointments and remind you about them.
  • To process consultation-fee payments and issue receipts/refunds.
  • To reply to enquiries on WhatsApp, phone or the contact form.
  • To meet legal, accreditation (NABH) and statutory record-keeping obligations.

3. Who we share it with

Your data is used by our front-desk and clinical staff. Payment processing is handled by Razorpay Software Pvt Ltd (their privacy policy applies to payment data). WhatsApp delivery is handled by our messaging gateway. We do not sell your data or use it for third-party advertising.

4. Retention & security

Appointment and billing records are retained as required by applicable medical-records rules and are accessible only to authorised staff on a role basis. Data is transmitted over HTTPS and stored on access-controlled systems.

5. Your rights (DPDP Act)

  • Ask for a copy of your data, and correct or complete it.
  • Ask us to erase your data where retention is not legally required.
  • Withdraw consent (e.g. for WhatsApp updates) at any time — this may limit some services.
  • Nominate another person to exercise these rights on your behalf.

6. Grievance officer

For any privacy request or complaint, contact our Grievance Officer. We respond within 30 days:

Grievance Officer
Shehjar Multispeciality Hospital
Mecca Masjid, Mominabad, Anantnag, Jammu & Kashmir 192101
Phone: 01932 222235 · Email: shehjarhospital@gmail.com

This policy may be updated occasionally; the "last updated" date above will change.