Refund & Cancellation Policy

This policy applies to consultation fees paid online through our website.

1. Cancellation by you

• Cancel or reschedule free of charge by calling 01932 222235 or on WhatsApp at least 4 hours before your slot.
• Paid consultation fees for cancelled/rescheduled appointments are refunded in full to the original payment method within 5–7 working days, or may be adjusted against a new slot on the same day if you prefer.

2. If we cancel or reschedule

If the doctor is unavailable or the hospital cancels your slot, you get a full refund or a priority rebooking, whichever you choose.

3. No-shows

Missed appointments without prior cancellation are not refunded, but the fee can be adjusted against a consultation within the next 7 days (subject to slot availability — just call us).

4. Failed payments

If money was debited but the booking did not confirm, the amount is normally auto-reversed by your bank within 5–7 working days. If it doesn't appear, send the payment reference to shehjarhospital@gmail.com and we will coordinate with Razorpay to resolve it.

5. How refunds are processed

Refunds go back to the original payment method (card/UPI/wallet) via Razorpay. No cash refunds for online payments. Grievance contact: shehjarhospital@gmail.com · 01932 222235.